I just recently exchanged a Rogers Nextbox 2.0 for a new Cisco 9865 (Nextbox 3.0) HDPVR. I was willing to give Rogers one last chance before abandoning them altogether and signing up with Bell Fibe TV. It’s not that the Rogers television service is bad or the monthly fees are out of line with its competitors, it was just the PVR’s that are supplied by them are atrocious. Based on my return record, I would say more than 80% of them had problems, since I rented the equipment it did not cost me anything to exchange them but after the 4th or 5th time it was getting frustrating. The reasons for the returns included: non responsiveness, endless rebooting, incorrect scheduled recordings, the list goes on. I sometimes think that this bad record is due to the fact that I was likely getting refurbished PVR’s every time I exchanged them but similar problems are described by people purchasing new units from third party suppliers such as Future Shop or Best Buy. I can’t imagine that it makes good business sense from Rogers’ point of view, having so many dissatisfied customers that can’t view their services because the hardware they get from Cisco/Scientific Atlanta is of such low quality. They should just stick to the business of providing good television services and leave the hardware supplying to company’s that have proven track records, a company such as TiVO. With this as a background, I decided to give them one last chance. Click here for my Real Life Review of Rogers Nextbox 3.0.